Legal | TourToDubai AE

Terms of Service

These Terms govern the provision of sightseeing and excursion services by tourtodubai-ae (the "Operator"). By booking any service you accept these Terms. All bookings are subject to availability and confirmation.

Operator: tourtodubai-ae
Commercial registry and licenses available on request for UAE authorities.
Services include transfers, guided tours and event access (e.g., Global Village Dubai).

Booking & Payments

Bookings may be made online, by phone, or through our partners. Prices are quoted in AED unless stated otherwise. Full payment policy:

Online card payments are processed via PCI-compliant gateways.
Group bookings may require deposit or full prepayment.
Final pickup details are provided after payment confirmation.

For invoice requests or VAT documentation, contact our support team via Contacts.

Cancellation & Refunds (UAE compliant)

Our cancellation terms comply with UAE consumer protection norms. Standard policy:

Free cancellation window: up to 48 hours before scheduled pickup (unless otherwise stated).
Less than 48 hours: partial refund or credit may apply depending on vendor fees.
***-shows: typically non-refundable unless exceptional circumstances are demonstrated.

Refund requests are processed within 14 business days once approved. Specific event tickets may be non-refundable.

Liability & Insurance

To the extent permitted by UAE law, our liability for loss or damage arising from services is limited. Guests are responsible for personal belongings and following safety instructions.

Where applicable, we maintain third-party liability insurance. Travelers should consider personal travel insurance covering health, accident and cancellation.

Important safety notes

Follow guide instructions and local signage.
Disclose medical conditions prior to booking.
Operator reserves the right to modify itinerary for safety or weather.

Privacy & Data Protection (UAE)

We process personal data for booking, communication, and legal compliance. For full details see our Privacy Policy. We respect UAE data protection obligations and retain records as required by law.

Data subject requests (access, correction, deletion) are handled in accordance with applicable UAE legislation; contact our Data Officer below.

Data Officer
tourtodubai-ae.com@gmail.com

Governing Law & Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates. Any dispute arising out of or in connection with the services will be submitted to the competent courts of Dubai, UAE, unless parties agree on alternative dispute resolution mechanisms.

For consumer complaints in Dubai, you may also contact the Department of Economy and Tourism or relevant consumer protection authorities.

Legal FAQs

Valid ID or passport may be required for verification. Certain ticketed events may require original tickets or QR codes. Visa/residency requirements are the traveler's responsibility.

Refunds are processed back to the original payment method within 14 business days once approved. Processing time may vary by provider.

Some event tickets (third-party vendors) are non-refundable. Specific refundability is stated at booking. For mixed services, different rules may apply to each component.